Refund policy
Return & Refund Policy
At The Glow Skull, we stand behind every product we ship. If you're not completely satisfied with your Cursed Skull Light, we offer a 30-day money-back guarantee from the date of delivery.
How to Request a Return
To initiate a return, email us at support@theglowskull.store with your order number and reason for the return. Our team will respond within 24 hours with instructions.
Conditions
- Items must be returned in their original packaging and in unused condition.
- Returns must be initiated within 30 days of delivery.
- Proof of purchase (order confirmation email) is required.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Damaged or Defective Items
If your Cursed Skull Light arrives damaged or defective, contact us immediately at support@theglowskull.store with photos of the damage. We will send a replacement at no additional cost.
Non-Returnable Items
Items that have been used, damaged by the customer, or returned after the 30-day window are not eligible for a refund.
Questions? Contact us at support@theglowskull.store — real humans, not bots. We reply within 24 hours.