Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
Shipping Times
We ship worldwide from our international fulfillment center. Estimated delivery times after processing:
- Europe: 7–15 business days
- United States & Canada: 8–18 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 10–25 business days
These are estimates, not guarantees. Actual delivery times may vary due to customs clearance, local postal service delays, holidays, weather, or other circumstances beyond our control. The Glow Skull is not responsible for delays caused by third-party carriers or customs authorities.
Tracking
Every order includes free tracked shipping. You will receive a tracking number via email once your order has shipped. Please allow 24–72 hours for tracking information to update after shipment. Tracking updates depend on the carrier and may not refresh in real time.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or fees imposed by your country's government. These charges are the buyer's responsibility and are not included in the product price or shipping cost. The Glow Skull has no control over these charges and cannot predict their amount. Contact your local customs office for more information before ordering.
Lost, Stolen & Undelivered Packages
Once a package is marked as delivered by the carrier, The Glow Skull is not responsible for lost, stolen, or missing packages. If tracking shows delivery but you have not received your order, please:
- Check with neighbors and household members
- Check your mailbox, porch, and any safe delivery locations
- Contact your local postal service or carrier directly
If the package is confirmed lost in transit (not marked as delivered), contact us at support@theglowskull.store and we will work with the carrier to resolve the issue. We may, at our sole discretion, send a replacement or issue a refund.
Incorrect Shipping Address
It is the buyer's responsibility to provide the correct and complete shipping address at checkout. The Glow Skull is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.
Delivery Attempts
If a carrier attempts delivery and is unsuccessful (no one available to receive, address inaccessible, etc.), the carrier's standard re-delivery or pickup policy applies. The Glow Skull is not responsible for packages returned to sender due to failed delivery attempts. Re-shipping costs are the customer's responsibility.
Order Changes & Cancellations
Orders can only be modified or cancelled within 12 hours of placement and before the order has been shipped. Once an order is shipped, it cannot be cancelled or modified. Contact us immediately at support@theglowskull.store if you need to make changes.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, The Glow Skull is not liable for shipping delays caused by:
- Carrier delays or service disruptions
- Customs processing or inspections
- Incorrect or incomplete addresses
- Natural disasters, pandemics, or force majeure events
- National holidays or peak shipping seasons
- Government actions or postal strikes
Delayed shipments do not qualify for a refund unless the order has not arrived within 45 business days of the shipping confirmation date. In such cases, contact us and we will investigate and resolve the issue.
Refused Packages
If a package is refused upon delivery, the customer is responsible for all return shipping costs. Any refund issued will be minus the original shipping cost and return shipping fees.
P.O. Boxes & Military Addresses
We ship to P.O. Boxes and military addresses (APO/FPO). Delivery to these addresses may take longer than standard estimates.
Contact Us
For any shipping-related questions, contact us at:
📧 support@theglowskull.store
We respond within 24 hours on business days.